Overnight and Mail Services

Inefficient or outdated mail processes can be costly. Not knowing how to identify and respond to security threats in your mail center can cost you even more. Our industry-recognized expertise means we can help you identify where you’re losing money, safeguard against potential threats before they happen and create customized solutions.

Shipping Analysis and RFP

Partnering with the right vendor for shipping and overnight needs can maximize productivity and operational efficiencies. To make sure you are using the ideal vendor, we will review your current vendor, shipping requirements, technologies, distribution processes and evolving needs. We will also compare your current contract financial terms against proprietary shipping benchmarks.

Our shipping analysis and RFP include:

Sole-source bundling of services with an enterprise agreement
Cost reduction and process efficiencies
Negotiation and implementation of improved contracts
Rebate programs
Billing and reporting compliance

The benefits of our shipping analysis and RFP entail:

Benchmarking with current industry standards and trends
Cost savings
Standardized processes
Annual compliance reviews to maintain integrity of the contract

Mail Distribution

Even with the increasing use of online communication, mail distribution is still a crucial part of keeping in touch with your clients. So you need to ensure that your inbound and outbound mail processes are as error-free as possible.

Our team of experts will review your current mailing processes, internal delivery methods, mail technologies and the entire “chain of custody” of the mail pieces. We will also benchmark all mail-related functions against our proprietary database created and validated by mail distribution studies since 1997.

Once we determine your situation, we will implement a solution, which could include reeingeering your current process, developing an RFP to outsource mail distribution or benchmarking your present mail staff.

Benefits of re-engineering your mail distribution processes:

Ensure compliance to mail industry standards of performance
Document the entire “chain of custody” of all mail processes
Increase productivity and accountability of mail staff
Eliminate redundant steps within the mail functions

Benefits of outsourcing mail distribution processes:

Provide career path for present mail staff members
Required mail technologies become part of the outsourcing solutions
Mail processes will be compliant to industry security protocols
Total cost of managing mail distribution is fixed for contract term

Quality Training Services

The economic pressures on organizations today demand that products and services are delivered on time, within the budget guidelines and error-free. You need to know how to produce the most efficient process and the highest levels of output.

Our team of trained quality experts uses both the Kaizen Analysis method, which allows any business process to be analyzed for redundant process steps, and the Total Quality Management (TQM) program, which embraces business process reengineering and problem solving techniques. The combination of these two dynamic quality programs helps you meet the demands of delivering the best possible service to your clients.

Our training services include:

Process re-engineering
Kaizen quality techniques
Total Quality Management (TQM)
Process re-engineering
Malcolm Baldrige Quality Training & Certification
“Doing it right the first time, always” case studies
“Doing more for less” and “Doing more with less” programs

Benefits of completing our training:

Reduced operating costs
Highest process output rate
Increased employee productivity
Reduced error rate and increased employee morale
Most efficiently designed process mapping

Mail Center Security Assessment

Since 9/11, there has been a heightened awareness in mail distribution centers because of the threat of terrorism, and this has resulted in increased security protocols. The mail center still represents the most vulnerable entry portal for a potential terrorist attack. In the years proceeding 9/11, the United States Postal Service (USPS) has responded to over 6,000 potential acts of terrorism with roots traced back to mail distribution.

Our experience in this area is vast—we have written mail distribution security protocols for government agencies and corporate and legal clients.

Summary of our Mail Center Security Assessment:

Perform the Mail Center Security Assessment
Document all potential security breaches
Provide recommendations to resolve any security breaches
Support the respective security team in implementing the solutions
Perform an unannounced follow-up inspection